FAQ
LEVANO Switzerland | Bags, Caps, Hammam Towels & Accessories
Here you'll find all the answers regarding shipping, payment, returns, products, and B2B partnerships.
👜 Products & Range
What products does LEVANO offer?
LEVANO offers high-quality bags, accessories, and lifestyle products.
- Hand-woven hammam towels from Turkey
- Handmade leather bags from Italy
- Self-designed cotton bags from Europe
- Self-designed and embroidered baseball, dad, trucker & snapback caps
- Self-designed silk scarves from Italy
Are LEVANO products only available in the online shop?
A large selection of our products can be viewed and purchased in our partner shop DEVINE (Steinmühleplatz 1, 8001 Zurich). If you want to make sure that your desired product is actually on site, please contact us beforehand by email (info@levanolifestyle.ch) or Whatsapp (+41 78 258 58 70).
Are the hammam towels really hand-woven?
Yes, our hammam towels are traditionally hand-woven and represent true craftsmanship.
Where do the leather bags come from?
Our leather bags are produced in Italy by experienced artisan workshops.
Are the leather bags made of genuine leather?
Yes, we use high-quality Italian leather for durable and stylish bags.
What kind of caps does LEVANO offer?
We offer high-quality embroidered baseball caps, dad caps, and trucker caps.
Where do the silk scarves come from?
Our silk scarves are made in Italy and represent elegance and quality.
Are the products sustainable?
Yes, we focus on durable materials, fair production, and sustainable processing.
🧵 Hammam Towels & Textiles
What is a hammam towel?
A hammam towel is a light, versatile towel for the beach, sauna, or everyday use.
How can I use a hammam towel?
It can be used as a beach towel, sauna towel, travel towel, or home accessory.
How do I care for hammam towels properly?
Hammam towels are easy to care for and can be washed at low temperatures.
🧢 Caps & Accessories
What is the difference between a dad cap and a baseball cap?
Dad caps have a softer, more relaxed fit, while baseball caps are more structured.
Are your caps embroidered?
Yes, all our caps are high-quality 2D or partly 3D embroidered for a modern look.
Are the caps adjustable?
Yes, all our caps are unisex and individually adjustable.
🚚 Shipping & Delivery Switzerland
Does LEVANO only deliver to Switzerland?
Yes, we deliver exclusively within Switzerland.
How long does shipping take?
Delivery usually takes 2–5 working days.
What are the shipping costs?
Shipping costs are CHF 4.90.
For purchases over CHF 50, shipping is free.
Which shipping service provider is used for delivery?
We ship with Swiss Post.
💳 Payment & Security
What payment methods are available?
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- TWINT
- Klarna
Can I pay with TWINT?
Yes, TWINT is one of our main payment methods in Switzerland.
When do I have to pay?
Payment is due directly upon order.
↩ Returns & Refunds
Is there a right of return?
Yes, you have a voluntary right of return of 14 days.
What are the conditions for returns?
A return is only possible if:- The item is unused and in its original packaging.
- The "Lass mich dran" (Leave me on) tag must be in its original condition and undamaged on the item.
- All returns must be registered in advance by email (info@levanolifestyle.ch) – this allows us to identify your return faster and accelerate the process for you.
Who bears the return shipping costs?
The customer bears the return shipping costs.
🤝 B2B & Retailer Program
Does LEVANO offer a retailer program?
Yes, we work with boutiques, concept stores, and online shops.
What are the benefits for retailers?
- Attractive retailer prices
- Exclusive designs
- Fast delivery
- Flexible order quantities
- Personal support