GDPR (Privacy Policy)
1. General Information and Responsible Body
The security of your data is important to us. In this privacy policy, we inform you about how we collect, process, and protect personal data when you visit our website or place an order in our online shop.
Responsible body for data processing: LEVANO GmbH, 8820 Wädenswil, Switzerland / Email: info@levanolifestyle.ch / Phone: +41 78 258 58 70
2. Hosting and E-commerce Platform
Our website and online shop are operated via the e-commerce platform Shopify Inc. (151 O'Connor Street, Ground Floor, Ottawa, ON K2P 2L8, Canada). Shopify provides the infrastructure and software through which we offer our products.
Processing: Shopify processes your data on our behalf (order processing).
International transfer: Data may be transferred to third countries outside Switzerland and the EU (in particular Canada and the USA). Canada has a recognized, adequate level of data protection. For transfers to the USA, Shopify uses recognized safeguards such as the standard contractual clauses of the EU Commission.
3. Collection of Access Data (Server Log Files)
When you visit our website, the hosting provider automatically collects information that your browser transmits to us. This includes:
IP address of the requesting device
Date and time of access
Name and URL of the retrieved file
Browser type and version
Operating system used
Referrer URL (the previously visited page)
Purpose: This data is technically necessary to ensure stable, secure, and undisturbed operation of the website.
4. Contract Processing and Orders
When you place an order in our shop, we collect and process the data necessary for the purchase:
First name, last name
Billing and shipping address
Email address (for order and shipping confirmations)
Phone number (if provided for delivery)
Payment information
Legal basis: Processing is necessary for the fulfillment of the purchase contract and for compliance with legal obligations (e.g., under the Swiss Code of Obligations, OR).
5. Disclosure to Service Providers (Payment and Shipping)
Payment Service Providers
For payment processing, we transmit the necessary payment data to the payment provider you have chosen. Processing is carried out according to the data protection regulations of the respective providers:
Credit Cards: Mastercard, Visa, American Express
Mobile Payment: Apple Pay, Google Pay, TWINT
Invoice purchase / installment payment: Klarna
Shipping Service Providers
For the physical delivery of your ordered goods, we pass on your name and delivery address to the commissioned transport service provider (e.g., Swiss Post or corresponding courier services).
6. Cookies and Consent Management
Our website uses cookies (small text files that are stored on your device).
We distinguish between:
Necessary Cookies: These are strictly necessary for core website functions (such as the shopping cart, login status, or secure checkout).
Analytical & Marketing Cookies: These help us understand how visitors interact with the website and enable personalized advertising.
Consent: A cookie banner appears when you first visit our website. Non-necessary cookies are only loaded after you have given your active consent. You can adjust these settings at any time.
7. Web Analysis (Google Analytics)
With your consent, we use Google Analytics, a web analysis service provided by Google Ireland Limited (Ireland) or Google LLC (USA).
Function: Google uses cookies to analyze your use of our website. Data such as your shortened (anonymized) IP address, your click behavior, and device information are processed.
USA Transfer: The data is generally transferred to Google servers in the USA. The transfer is secured by appropriate guarantees (standard contractual clauses).
8. Marketing and Tracking (Meta Pixel)
With your consent, we use the Meta Pixel of Meta Platforms Ireland Ltd. (Ireland) or Meta Platforms Inc. (USA).
Function: The pixel allows us to track user actions after they have clicked on an advertisement on Facebook or Instagram. This serves statistical purposes and helps us make our advertising more relevant to you.
9. Newsletter
If you actively sign up for our newsletter, we use your email address to send you regular updates about our products.
Double Opt-In: For verification, you will receive a confirmation email after registration. The registration is only complete after you click on the link in that email.
Unsubscription: You can unsubscribe from the newsletter at any time via the unsubscribe link at the end of each email.
10. Data Transfer to Third Countries
As described in the individual sections, some data is transferred to countries outside Switzerland and the European Union (particularly to the USA). In these cases, we always ensure that an adequate level of data protection is in place with the recipient – either through an official adequacy decision or by using standard contractual clauses.
11. Storage Duration
We store your personal data only for as long as necessary for the respective purpose or due to legal periods:
Contract and Accounting Data: Is stored for 10 years in accordance with Swiss legal retention obligations (OR).
Marketing Data & Newsletter: Is stored until you revoke your consent or unsubscribe.
12. Your Rights
As a data subject, you have the following rights under the Swiss Data Protection Act (DSG) and – if applicable – under the GDPR:
Right to information about your data stored with us
Right to rectification of inaccurate data
Right to erasure of your data (unless legal retention obligations prevent this)
Right to restriction of processing
Right to data portability (provision of data in a common format)
Right to withdraw given consents (e.g., for cookies or newsletters)
Please send such inquiries informally by email to: info@levanolifestyle.ch
13. Data Security
To best protect your data against unauthorized access, loss, or misuse, we employ modern technical and organizational security measures. Our entire website, including the ordering process, is secured by SSL/TLS encryption (recognizable by https:// in your browser's address bar).
14. Changes to this Privacy Policy
We reserve the right to adapt this privacy policy as needed (e.g., when introducing new services or due to legal changes). The version currently published on the website always applies.
Status: June 2026