FAQ
FAQ – LEVANO Switzerland | Bags, Caps, Hamam Towels & Accessories
Here you will find all answers regarding shipping, payment, returns, products and B2B partnerships.
👜 Products & Assortment
What products does LEVANO offer?
LEVANO offers high-quality bags, accessories and lifestyle products.
- Hand-woven hamam towels from Turkey
- Handmade leather bags from Italy
- Self-designed cotton bags from Europe
- Self-designed and embroidered baseball, dad & caps
- Self-designed silk scarves from Italy
Are LEVANO products only available in the online shop?
A large selection of our products can be viewed and purchased in our partner shop DEVINE (Steinmühleplatz 1, 8001 Zurich). If you want to make sure that your desired product is actually available on site, please contact us beforehand by email (info@levanolifestyle.ch) or Whatsapp (+41 78 258 58 70).
Are the hamam towels really hand-woven?
Yes, our hamam towels are traditionally hand-woven and represent true craftsmanship.
Where do the leather bags come from?
Our leather bags are made in Italy by experienced artisans.
Are the leather bags made of genuine leather?
Yes, we use high-quality Italian leather for durable and stylish bags.
What caps does LEVANO offer?
We offer high-quality embroidered baseball caps, dad caps and trucker caps.
Where do the silk scarves come from?
Our silk scarves are made in Italy and stand for elegance and quality.
Are the products sustainable?
Yes, we focus on durable materials, fair production and sustainable processing.
🧵 Hamam Towels & Textiles
What is a hamam towel?
A hamam towel is a light, versatile towel for the beach, sauna or everyday use.
How can I use a hamam towel?
It is suitable as a beach towel, sauna towel, travel towel or home accessory.
How do I care for hamam towels correctly?
Hamam towels are easy to care for and can be washed at low temperatures.
🧢 Caps & Accessories
What is the difference between a Dad Cap and a Baseball Cap?
Dad Caps have a softer and more relaxed fit, while Baseball Caps are more structured.
Are your caps embroidered?
Yes, all our caps are high-quality 2D or partly 3D embroidered for a modern look.
Are the caps adjustable in size?
Yes, all our caps are unisex and individually adjustable.
🚚 Shipping & Delivery Switzerland
Does LEVANO only deliver to Switzerland?
Yes, we only deliver within Switzerland.
How long does shipping take?
Delivery usually takes 2–5 working days.
How much are the shipping costs?
Shipping costs are CHF 4.90.
Shipping is free for purchases over CHF 50.
Which shipping service provider is used for delivery?
We ship with Swiss Post.
💳 Payment & Security
What payment methods are available?
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- TWINT
- Klarna
Can I pay with TWINT?
Yes, TWINT is one of our main payment methods in Switzerland.
When do I have to pay?
Payment is due immediately upon order.
↩ Returns & Refunds
Is there a right of return?
Yes, you have a voluntary right of return of 14 days.
What are the conditions for returns?
A return is only possible if:- The goods are unused and in their original packaging.
- The "Leave me on" label must be in its original condition and undamaged on the item.
- All returns must be registered in advance by email (info@levanolifestyle.ch) – this way we can assign your return faster and speed up the process for you.
Who bears the return shipping costs?
The customer bears the return shipping costs.
🤝 B2B & Dealer Program
Does LEVANO offer a dealer program?
Yes, we work with boutiques, concept stores and online shops.
What are the benefits for dealers?
- Attractive dealer prices
- Exclusive designs
- Fast delivery
- Flexible order quantities
- Personal support